When you use the live chat on slotoro-kazino.lt, kazino slotoro, you agree to these Terms of Use along with our General Terms, Privacy Policy, and Cookie Policy. We provide real-time support for questions about your account, payments, bonuses, and technical issues. Go through this document before you disclose any personal data. Using the chat means you consent to the monitoring, recording, and data practices described below. These terms pertain only to residents of Lithuania who access our licensed services.

Qualification and User Verification Before Chat Initiation

Live chat is offered only to registered account holders who are at least 21, physically present in Lithuania, and not self-excluded or limited under any official register. Our system verifies your account status automatically. If a suspension, cooldown period, or compulsory restriction is identified, the chat will not load and you will see an information page explaining the limitation. Customer service agents cannot override these automated blocks.

For financial adjustments, processing withdrawals, or password changes, we mandate a additional security step: a temporary code sent to your registered phone or registered email, personal security questions, or a state-issued identification uploaded through our secure portal. You consent to these checks. Declining stops the interaction without completing the action requested. Every verification instance, encompassing method, timestamp, and result, is recorded in our secure system for compliance audit and reporting to regulators.

Oversight, Logging, and Data Storage Procedures

We record every chat in full: the message transcript, timestamps, agent ID, session length, and account reference. This supports quality assurance, training, dispute resolution, compliance, and fraud prevention. By using the service, you approve to recording and waive objections to transcript use in investigations, audits, or legal proceedings. Recordings are stored on encrypted servers within the EEA, accessible only to authorised compliance, legal, and customer-experience staff.

We retain transcripts for five years from the interaction date, or longer if an ongoing investigation or legal hold demands it. This aligns with Lithuanian anti-money laundering record-keeping obligations. You can ask for a copy of your transcripts through a formal subject access request under our Privacy Policy, and we respond within thirty days in a structured, machine-readable format. After the retention period, records are securely destroyed unless a legal hold applies.

Affiliate Programme Setup and Instant Messaging Assistance for Partners

Registered affiliates with an valid agreement may utilize live chat for restricted queries about payouts, remittance dates, marketing materials, referral URLs, and dashboard access. Affiliate chats are governed by the same confidentiality and recording rules, and business-critical data, such as custom pricing or multi-tier arrangements, is channeled through restricted chat segments not accessible to standard player-support agents.

Affiliates must follow all bans on insults, external data disclosure, and link or document transfer. A elevated standard of conduct is required. Any breach may cause prompt partnership termination, forfeiture of unpaid commissions, and public reporting if mandated by legal or fairness commitments. Chats involving contract negotiations, name change, or partnership disputes are forwarded directly to the affiliate management team with enhanced metadata tagging for director-level oversight. papildoma informacija apie tai

Limitation of Warranties and Exclusion of Liability for Chat Service

We provide the service “as available” with no warranty of uninterrupted or bug-free functioning. We are not responsible for interruptions from connection issues, acts of God, external service outages, or emergency maintenance. Live chat is a supplementary feature. Our ticket-based support stays an substitute. You take on complete liability for choices and actions you take based on information obtained through conversation.

To the maximum extent authorized by the laws of Lithuania, we waive indirect, consequential, particular, or punitive damages, including foregone earnings, information loss, work stoppage, or mental anguish, even if notified of the possibility. Our aggregate liability for direct losses caused by serious negligence or deliberate misconduct is capped at the total deposits you deposited in the 30 days before the incident. This does not affect liability for loss of life, bodily harm, fraud, or any responsibility that cannot by law be excluded.

Goals of the Live Chat Service

Our live chat gives you text-based support in Lithuanian language and English language for account management, payments, bonus activation, and troubleshooting. Agents deliver informational and operational guidance only. We do not offer financial, legal, or psychological recommendations, and no binding dispute decisions are made through chat alone. We may adjust operating times, availability, and supported areas for staffing or regulatory reasons, without accountability for interruptions beyond our reasonable influence.

You must communicate politely. Aggressive, threatening, discriminatory, or deliberately misleading messages give us the right to stop the chat and forward the matter to security and compliance. This can result to account restriction or termination under our General Terms. We have zero acceptance for mistreatment of our team and for any attempt to use chat to bypass anti-fraud, anti-money laundering, or responsible gaming safeguards. Any account change you ask for through chat needs identity verification and additional approval where needed.

Changes to Live Chat Usage Terms

We may update these terms to reflect operational, technological, legal, or commercial changes. Material amendments, including changes to data retention, prohibitions, limitations of liability, or monitoring practices that reduce transparency, will be notified at least fourteen days in advance via email and a login notification. Technical, administrative, or clarifying amendments that do not materially affect your rights may take effect immediately without notice.

Your continued use after the effective date signifies acceptance of the revised terms. If you disagree, you must stop using live chat and direct future queries to our email ticketing system under the dispute-resolution provisions of our General Terms. We keep an archive of previous versions, which you can request by contacting our data protection officer. We encourage periodic review to stay informed about your rights and obligations.

Agent Capabilities and Limitations, & Escalation Protocols

Agents can confirm account status, explain bonus terms, assist with deposits and withdrawals, perform password resets, modify non-critical preferences, and document complaints for formal review. They cannot override risk management decisions, manually credit funds, alter wagering requirements, reverse completed withdrawals, modify terms retroactively, or issue binding dispute determinations. Any inquiry that is beyond their authority is raised with a unique reference number and an projected resolution timeline.

Escalation has three tiers: front-line agents for standard questions; senior specialists and team leaders for complex payment reviews, bonus reviews, and preliminary adjudication; and our compliance, payments, and legal departments for regulatory matters, problem gambling interventions, formal complaints, and law-enforcement requests. You can request escalation if you feel the initial response inadequate, and the agent will comply. We endeavor to acknowledge escalated issues within 24 hours and provide a substantive reply within five business days, with prior notice if more time is required.

Intellectual Property and Utilization of Chat Transcripts

All employee-created content, encompassing templates, scripts, explanations, and written guidance, is our sole intellectual property. You obtain a conditional, non-transferable licence to keep transcripts for personal records and in any dispute specifically involving your account. You must not publish, distribute, or publicly display any part of a transcript without our prior written consent, which we may refuse arbitrarily. Partial editing or out-of-context quotation that misrepresents the exchange is a breach and we will seek available remedies.

If we permit sharing, you must adhere to any conditions we set. For example, publishing the complete unedited exchange, showing a disclaimer that it is not advice, or omitting employee identities. We may revoke permission retroactively if conditions are breached or publication creates unforeseen risks. Nothing curtails your statutory right to provide transcripts to the Gaming Control Authority, consumer protection bodies, or a court for a lawful investigation or proceeding.

Confidentiality and Data Protection During Chat Sessions

All personal details you disclose is managed as private and handled under GDPR and the Lithuanian Law on Legal Protection of Personal Data. Agents receive annual data-protection training covering data minimization and usage restrictions. You should not share third-party personal data unless you have their clear permission and it is necessary for a authorised joint-account query. Unsolicited third-party data shall be redacted and the session might be stopped.

We employ end-to-end security in transit and AES-256 scrambling at rest, but we cannot assure absolute safety against dangers on your device. You are responsible for using a safe, private network and a malware-free device. Refrain from using public Wi-Fi or shared computers when talking about sensitive information. Any infrastructure violation that affects chat data activates our notification procedure. We will notify affected customers and the State Data Protection Inspectorate within statutory deadlines.

Banned Uses and Material Restrictions in Live Chat

Chat cannot be used to exchange profanity, hate speech, threats of violence, sexually explicit content, or any communication promoting illegal activity, including unauthorised gambling, drug use, or financial crimes. Do not recruit agents for unrelated products or investment opportunities. Links, file attachments, and executable code are banned because our system is not intended to scan external content for threats. Any such action is treated as a security violation and leads to immediate termination.

Automated scripts, bots, or excessive connection requests that degrade service for others are prohibited. We enforce rate limiting and prevent anomalous IP volumes. Such activity may subject you to civil liability and will be reported to relevant authorities in Lithuania with full supporting data, including transcripts and connection logs, to identify the source and nature of the violation.

Conflict Settlement and Governing Law for Live Chat Matters

These terms are subject to the laws of the Republic of Lithuania, and you consent to the exclusive jurisdiction of the courts of Vilnius, though we may pursue injunctive relief elsewhere to avert imminent harm. Before formal proceedings, both parties undertake to attempt good-faith resolution through our internal complaints procedure, commenced by submitting a written complaint via the designated platform channel.

We recognize a formal complaint within five business days, then conduct a thorough investigation, analyzing all relevant transcripts, verifying procedures, and consulting operational teams. We strive to deliver a final written response within twenty business days, outlining findings, proposed remedies, and further recourse. If you stay dissatisfied, you may bring the matter to the Gaming Control Authority or the civil courts. We preserve all evidence, including complete transcripts and metadata, throughout any pending complaint, litigation, or regulatory investigation.